Refund Policy

Class reservation holds

SpeakCircle uses a $9.99 authorization hold when you reserve a specific class date. An authorization hold is not a completed charge. The hold becomes a charge only when you join the selected class.

If you cancel your reservation before joining, or if SpeakCircle cancels the class before you join, the hold is released and no class fee is charged.

If you do not join

If you do not join the selected class, SpeakCircle does not capture the $9.99 hold for that class. The hold may still appear as pending on your card statement until Stripe or your card issuer releases it.

Release timing depends on your payment method and card issuer. If a pending hold has not disappeared after a reasonable time, contact support so our team can review the reservation.

After you join

Once you join the selected class, the $9.99 hold is captured as the class fee. Captured class fees are generally non-refundable because access to the live class has already been provided.

We may issue a refund or credit if there was a duplicate charge, a payment processing error, or a SpeakCircle service issue that prevented access to the class.

How to request help

For billing questions, include the class date, the email on your SpeakCircle account, and a short description of what happened. You can contact support from your member account or use the Contact page.